Handling Members' Issues
Below please find a short list outlining the key elements to take into account when dealing with an issue on behalf of a member. Regardless of the nature of the issue, it is CRITICAL that Delegates check the protocols that exist within their own Branch for dealing with industrial matters. There is some advice on this at Delegates and Industrial Issues - some guidelines.
PROBLEM:
· What are the facts?
· How do I get all the facts?
· Is it an individual issue or a broader problem?
· What are the issues?
· Can the member settle it with assistance?
INFORMATION:
· What does the Agreement/Award say?
· Are there any other legal rights that apply?
· What does NTEU policy say?
· Who can I ask for advice or information?
· Is there a grievance procedure to follow? Is it applicable/appropriate?
PLAN:
· What does the member/s want?
· What can the member do to contribute towards the outcome?
· How should the issue be taken up?
· What are the possible options?
· What is the best option?
· How can we ensure both Branch membership and active involvement are increased as one outcome of this issue?